Frequently Asked Questions

If you have lost your Membership card, you can log in to your account and request a new one here. Alternatively, you can download our app and add your card to your digital wallet. For any further enquiries, please fill in the contact form on our website.

You can use your Central Co-op card in any of our family of Central Co-op businesses and the easiest way to do this is to check our store locator to find our Central Co-op businesses.

There are many Co-operatives within the UK and each one operates independently of one another. We all share Co-operative values and the ‘Co-op’ branded products available in our stores, but we are separate businesses.

If you are a Central Co-op Member, you’ll see the name ‘Central England Co-operative’ printed on the front of your Membership card, beneath your name.

To find your nearest Central Co-op store, if you use our store finder, we’ll only present you with Central Co-op stores in the search results, so if you see a store listed, you can be sure it’s a Central Co-op store you’ll be visiting.

If you’re a Central Co-op Member, you’ll already have a £1 share in the business or you may be earning points which will be converted into your £1 share. Once you own the £1 share, you are a full Member and this means you can have a say in how we’re run and you are eligible to earn a Share of our Profits. A Share of the Profits is paid out twice a year to Members, usually in June and November, where points earned in that distribution period are converted into dividend.

Any points earned after the first 100 will be converted into pounds when we announce our Share of the Profits.

You’ll receive a Share of the Profits statement twice a year, where you’ll see a summary of what you’ve spent, over a period of time, converted into a balance onto your card. This is sometimes called an e-dividend.

You can spend your e-dividend in any of our family of businesses.

Click to see more information on share of the profits.

A distribution period is a window of time/fixed amount of time in which to earn points when shopping with us and then be rewarded for those points. The June Share of the profits is for points earned from Aug to Jan (Paid out in June) and the Nov Share of the profits is for points earned from Jan to Aug (Paid out in Nov)

If you are not yet a full Member and are earning points towards becoming a full Member, your first 100 points earned will buy your £1 share.

Only points earned once you own your £1 share will be paid out in dividend in multiples of £1. Any dividend lower than £1 will not be paid out immediately but instead carried forward to the next distribution period.

When we are preparing for the pay out, we record your points earned, and your points balance is then reset, ready to earn towards the next pay out.

Your dividend will be automatically loaded on your Central Co-op Membership card twice a year and can only be spent in Central Co-op businesses. You can redeem your dividend as full or part payment towards your shop and you can also do this at self-check outs. Simply scan your Membership card.

Find your nearest store here

One of our great Member benefits is being able to earn points by making a purchase in any of our Central Co-op family of businesses.

To check your balance, log into your account.

Any points that you’ve earned in other Co-op stores will appear in your Share of the Profits statement. If this is missing from your statement, you can contact our membership team. Please note, these points can take up to 12 months to appear.

Don’t worry – You can still claim your points within three months from the date of purchase. These points cannot be added online.

Take your receipt and show your Membership card at your local Central Co-op store and they will be able to add the points on for you. Alternatively, email it to members@centralengland.coop with your Membership number. Only qualifying products will earn points.

The full terms and conditions of your Member Share Account can be found here

Here are the interest rates payable on share accounts:

For more information on your Member Share Account, please contact our membership team on 0800 050 1601

If you have recently joined Central Co-op Membership and you added your temporary card details, it can take up to 8 weeks for the points you had earned on your temporary card to transfer to your new Membership account.

Key fobs can only be supplied with new cards so if we issue a new key fob, it will mean issuing a new card. If we issue a new card, this would cancel your existing card. With the launch of our new app, now available to download, you get a digital Membership card or if you choose, you can add this to your apple or google wallet so you will always have your Membership card close by.

It is beneficial for customers to have a Membership card for which ever Co-op you shop at, especially the Co-op you use most frequently. You can have a card for multiple Co-operatives if you choose to. The points you earn on your Central Co-op Membership card are converted to a dividend when we share our profits twice each year, but this dividend can only be used in Central Co-op businesses only.

They cannot be used in Midcounties Co-op, The Co-operative Group or any other Co-operative that is not Central Co-op. You cannot transfer points between different Co-operative Membership societies. Each Co-op operates independently.