Central England Co-operative

Limited – Registered no.10143R

Membership

About these terms and Conditions

When we say “we”, “us”, “our”,
“Central Co-op” or “Society”, we mean Central England Co-operative Limited.

When we say “you” and “your”, we mean the person whose name is on the front of
the Membership card.

These terms and conditions should be
read alongside our Rules, which can be found here.

Where there is a conflict or
discrepancy between these terms and conditions and our Rules, our Rules take
precedence.

These terms and conditions together
with our Rules set out the rights you have as a Member of the Society and the
additional benefits you are entitled to under these terms and conditions.

1. Membership

We welcome Membership applications
from customers who share our co-operative values of self-help,
self-responsibility, democracy, equality, equity and solidarity (covered by Rule
15). You must live in the UK and be aged 16 years or over. As a Member, you are
required to hold and retain at least one £1 share fully paid in Central England
Co-operative. Full Membership, with associated democratic rights, takes effect
six months following the full payment of the minimum one £1 share to the
Society.

The £1 share can be paid upfront upon
becoming a Member of the Society or may be earned by spending in Central
England Co-operative outlets and receiving dividend points onto your Membership
card. The rate at which these points are converted into monetary value is
subject to: (i) consideration by the Board (after taking into account the
Society’s trading surplus) and (ii) the approval of participating, eligible Members
at our annual and interim Members’ meetings. Payment of the £1 share will only
be possible by payment upfront on becoming a Member from 27^th
February 2023 except for where a Member is already using a temporary card
issued before this date.

We reserve the right to refuse any
application for Membership.

You can apply to become a Member
through Central Co-op mobile app, online at www.members.coop
or by contacting our Membership Services Team using the details in Section 3.

By agreeing to become a member of the
Society, you agree to be bound by our Rules.

2. Membership Card

2.1 A Central Co-op Membership card
is issued subject to the Member agreeing to the full Membership Terms and
Conditions.

2.2 You must register your temporary
card for any qualifying purchases to be converted into Share of the Profits
dividend points.

2.3 Once you have registered your
temporary card, one permanent card will be sent to you in the post within 28
days and you will be able to access your Membership through the mobile app, or
through the issue of a physical card by exception, which will immediately
replace the temporary card.

2.4 The Membership card is not a
loyalty card, credit card, payment card or cheque guarantee card. It is purely
for Membership purposes only.

2.5 The card remains the property of
the Society, who may withdraw the card at any time.

2.6 The card is valid in outlets operated by our Society.

2.7 The card can only be used for the
benefit of the Member named on the front of the card and when that person has
signed the back of the card. You may not transfer any of your rights and duties
as a member of the Society.

2.8 The card can only be used in
respect of purchases made by and for the individual Member and for their
immediate, dependent family.

2.9 The card cannot be used by anyone
other than the Member as evidence of a right to exercise democratic rights save
to the extent that this may be permissible under our Rules.

2.10 You can partner your Membership
card with another person living at the same address as you. Points earned from
purchases made on a partnered card will be accrued onto your card and you, as
the main Membership card holder, will receive the benefits of these points
including any Share of the Profits dividends.

2.10.1 A partner card holder is not a
member of the Society and, as such, they will not be eligible for any of the
benefits available to a Central England Co-operative Member, including a Share
of the Profits dividend, participating in Member democratic voting or attending
Members’ meetings.

2.11 If the card is lost, stolen or
damaged, replacement cards are available from Central England Co-operative by
contacting our Membership Team.

2.12 We may monitor or record phone
calls for security purposes and to improve the quality of our services to our Members.

2.13 As a Member, it is your
responsibility to inform the Society if your details change, such as your name
or address. Should this be the case, please update your details on your Membership
account online at www.members.coop, via
the Central Co-op mobile app, or contact us via email, post or telephone, so we
can update your details. This will ensure we are able to send you any Share of
the Profits payments and other communications relating to your Membership.
Please quote your Membership card number, or name and postcode to help us to
find your Membership record. For a change or name, we may require you to provide
relevant documents, such as a marriage certificate or change of name deed.

2.14 If your Membership card is lost,
damaged or stolen, replacement cards can be requested by contacting us.

2.14.1 An administrative charge may
apply for a replacement card. Production of a replacement card may take up to
14 days.

2.14.2 We may provide appropriate
authorities any informative considered important about the loss or theft of a
card.

2.15 In the event of a dispute, the
Society’s decision on the matter shall be final and binding.

2.16 If you have any comments or
questions, please contact our Membership Team.

3. Contact Details

You can contact our Membership Team
for any membership matters or questions about these terms and conditions or our
Rules.

Membership Team:

Tel: 0800 050 1601

Email: members@centralengland.coop

Post: Central England Co-operative,
Membership Team,

Central House, Hermes Road, Lichfield, Staffordshire, WS13 6RH

4. Earning points

4.1 To earn Membership points, you
must present your card when carrying out your transaction at a Central England Co-operative outlet.

4.2 The Membership points earned on
qualifying transactions and purchases are determined by the Society and may
change from time to time. The following rates currently apply:

1 point for every £1 spent
Stations
residential tenants
Funeralcare
Funeral Plans Limited

Central England Co-operative Food	1 point for every £1 spent
Central England Co-operative Fuel	1 point for every £10 spent
Central England Co-operative	1 point for every £1 spent
Central England Co-operative	1 point for every £1 spent
Central England Co-operative

4.3

Central England Co-operative Residential Tenants

4.3.1

If your residential property is owned by Central England Co-operative and you
are a registered Member, you can earn points on the rent you pay. Points will
be awarded at one point per each pound (£) of rent.

4.3.2 Payments that qualify as rent
is the monthly rent amount detailed in the tenancy agreement. No other charges
will qualify.

4.3.3 Points will not be awarded if
the rent account is more than ten working days in arrears.

4.3.4 Points will be awarded from 1
January 2021. Any rent payments made prior to this date will not be included in
the scheme.

4.4 If you are unable to produce your
Central England Co-operative Membership card at the time of purchase, you can
still register your purchase and claim points by contacting our Membership
Team. You will require a proof of purchase.

4.5

Exclusions

The following transactions do not
qualify for points

4.5.1 Central England Co-operative
Food Stores

·
Cigarettes & Tobacco

·
Baby Milk

·
Milk Tokens

·
Stamps

·
National Lottery Purchases

·
Gift Vouchers

·
Phone cards / top ups

·
In-store concessions

·
Any services provided by a third-party
organisation or company

4.5.2 Central England Co-operative
Funeral Services

-
Disbursements or third-party professional
services on at-need funeral arrangements.

-
Points are not awarded to the Membership card of
the deceased, as the membership team will place the Membership account on hold
pending receipt of a death certificate. However, a next of kin or executor may
request the transfer of a Membership account upon production of a death certificate
to the Membership team. Additional identification may also be required.

-
Points are awarded at the point of purchase on
all funeral plans; therefore points will not be awarded on a funeral plan at
the point of redemption.

4.5.2.1 Points are awarded to the Membership
account of the person who pays for the at-need funeral arrangements, not to the
person who confirms the wishes and funeral services in conjunction with one of
our funeral arrangers or funeral directors. The only exemption to this is when
the person confirming the wishes and funeral services is the spouse of the
person who pays for the at-need funeral arrangements or a relative who lives at
the same address as the person who pays for the at-need arrangements.

4.6 Earning Points through

Member activities

There may be times when you can also
earn points for taking part in certain Member activities and events run by the
Central England Co-operative. This is at the discretion of the Society and we
will communicate relevant details at the time of publication of the activity.

4.7 Refund or return of goods

If you purchase goods from us and
return them for a refund, we may remove/amend any points you have earned from
your card. This will not apply where this is because of a valid complaint.

5. Distributions from
Trading Surplus (Dividends)

5.1 As determined by the Society’s
Board of Directors, the points you have earned during the qualifying period
will be converted to a dividend value at a rate proposed by the Board to Members,
for approval, at either the Society’s Annual Members’ Meeting or Interim
Members’ Meeting.

5.2 Receiving your payment

We will only pay your share of the
profits if the value of the points you have earned is greater than the minimum
limit for payment, which the Society will determine from time to time. If the
value of the points you have earned is fewer than the minimum limit for
payment, we will carry forward this amount and add it to the points you earn in
the next Share of the Profits trading period.

Your share of the profits will be
paid to you via dividend (in whole pounds) that will be loaded onto your Membership
card during the next available share of the profits pay-out period.

You can spend your e-dividend on
purchases within our Central England Co-operative food, funeral and florist
businesses as a full or part payment for a product or service, by presenting
your Membership card during the transaction.

You can also convert your Share of
the Profits payment to cash or a charitable donation by contacting our
Membership Team.

5.3

Charitable donations

If you have instructed us, we will
pay 100% of your share of the profits to our corporate charity.

6 Cancelling your
Membership

You can cancel your Membership at any
time by contacting the Membership Team. Your continued Membership of the
Society is also subject to the provisions set out in our Rules.

7 Shares

All Members must hold at least one £1
share in the Society.

As a Member you can also invest in
Withdrawable Share Capital with the Society (to a maximum of £100,000) by
opening a Share Account. This includes and is subject to the requirement of
holding the minimum £1 share in the Society for six months.

For more information on Share
Accounts and Withdrawable Share Capital please refer to the terms and
conditions which can be found here.
To apply for a Share Account, contact the Membership Team.

8 Data Privacy

The information that you provide will
be used to process your application to become a Member of the Society and to
send you information you are legally entitled to, or there is a legitimate
interest in you receiving such as:

·
notice of Members’ meetings

·
voting papers for elections

·
share of profits payments

·
Membership updates

·
general Membership administration

We will also use your contact details
to send you marketing if you have given us permission. We take great care to
protect your personal information and only use it in accordance with our Privacy
Policy.

9 Changes to these terms
and conditions

In accordance with our Rules these
Terms and Conditions may be amended and then publicised on our website having
an immediate effect, replacing previous Terms and Conditions. Your continued
use of your Membership card will be deemed acceptance of any changes.

These terms and conditions were last
updated in February 2023.